Frequently Asked Questions

Our MOQ is just 1 piece. Whether you need a single seal kit or a bulk shipment of 500 units, we accommodate all order sizes. This is especially helpful for first-time buyers who want to test quality before committing to larger volumes.

Our ordering process is simple and fast:

1. 1 Inquiry -- Send us your part number, machine model, quantity, and destination via WhatsApp, WeChat, or email.
2. 2 Quotation -- Receive a detailed competitive quote within 24 hours.
3. 3 Confirm & Pay -- Agree on terms and complete payment.
4. 4 Shipment -- In-stock items ship within 2-5 working days with real-time tracking.

We guarantee a detailed quotation within 24 hours of receiving your inquiry. For part verification and identification, our team responds within 2 hours. Our 20+ specialists are available around the clock to ensure you never wait long.

Absolutely. We encourage first-time clients to order samples before committing to bulk quantities. This allows you to verify fitment, quality, and performance on your specific machines. Sample orders follow the same fast shipping timeline as regular orders.

In-stock items are dispatched within 2-5 working days from our Guangzhou warehouse. Transit times vary by destination and shipping method:

We ship to 120+ countries worldwide with over 10 years of global export experience. We are well-versed in international trade documentation, customs clearance procedures, and import regulations across major markets in Southeast Asia, the Middle East, Africa, Europe, and the Americas.

Yes. Once your order is dispatched, you will receive a tracking number and a direct link for real-time shipment tracking. Our team proactively monitors your shipment and will notify you of any updates or potential delays.

We offer flexible shipping options to suit your urgency and budget: express courier (DHL, FedEx, UPS), standard air freight, and sea freight (FCL/LCL). For urgent maintenance situations, we recommend express courier. For large bulk orders, sea freight offers the most cost-effective solution.

All parts come with a 3-12 month warranty depending on the part category. If any part fails due to a manufacturing defect within the warranty period, we will provide a replacement or full refund. Warranty claims are processed promptly with post-delivery technical assistance included.

We supply high-quality aftermarket replacement parts that meet or exceed OEM specifications. Our parts are sourced exclusively from ISO-certified factories and undergo strict quality control before dispatch. This allows us to offer prices 30-50% lower than OEM while maintaining comparable performance and lifespan.

We partner only with ISO-certified manufacturers and maintain a rigorous multi-stage QC process: incoming inspection, dimensional verification, material testing, and final inspection before packing. Every batch is traceable. We also welcome third-party inspection arrangements for large orders.

Contact us immediately via WhatsApp or email with photos of the issue. We will investigate within 24 hours and arrange a free replacement or full refund. We take full responsibility for any errors on our end and prioritize resolving issues as fast as possible to minimize your equipment downtime.

Our parts are compatible with all major excavator and heavy equipment brands, including:

Don't see your brand? Contact us -- our 10,000+ SKU catalog likely covers your machine.

We stock 10,000+ SKUs across 8 core categories:

Yes. Send us your machine model, serial number, and a clear photo of the part you need. Our technical team will identify the correct part number and confirm compatibility within 2 hours. We help hundreds of customers identify parts every week.

We accept T/T (bank wire transfer), PayPal, Western Union, and other international payment methods. For new clients, we typically require a deposit before production or shipment. Long-term partners may qualify for flexible payment terms. Contact us to discuss what works best for your business.

Our prices are typically 30-50% lower than OEM prices. We achieve this by sourcing directly from ISO-certified manufacturers in China's largest industrial hub, eliminating middlemen and passing the savings to you -- without compromising on quality.

Yes. Volume pricing is available for bulk orders and long-term partnership agreements. The more you order, the better the unit price. We also offer preferential terms for distributors, wholesalers, and repeat buyers. Please mention your expected annual volume in your inquiry for a tailored pricing proposal.

Yes. Our team of 20+ specialists provides 24/7 support via WhatsApp, WeChat, and email. Whether you need help identifying a part, verifying compatibility, or resolving a post-delivery issue, we are always available. Equipment downtime is costly -- we treat your urgency as our priority.

Absolutely. We actively seek long-term partnerships with distributors, wholesalers, and repair centers worldwide. Partnership benefits include dedicated account managers, priority stock allocation, customized pricing tiers, co-branding options, and exclusive territory arrangements. Reach out to discuss how we can grow together.